Intellect's Connected Frontline Worker Software for Manufacturing

Are your frontline teams struggling with disconnected operations? 

Factory floors are being transformed by advanced technologies such as generative artificial intelligence (GenAI), robotics routing, and Industrial Internet of Things (IIoT), but manufacturing performance is still ultimately reliant on people; 71% of the value created for manufacturers is attributed to people, with 72% of factory tasks performed by humans. 

Unfortunately, the information that frontline workers need to execute effectively is everywhere; sketched on whiteboards, scribbled on paper, and siloed in excel spreadsheets. CFW provides frontline teams with a single, connected hub for frontline execution, improvement, and learning that accelerates digital transformation of daily operations and OEE, while improving connected worker safety and productivity. 

With Intellect CFW, operators are guided with digital SOPs and step-by-step instructions toward task completion. If questions arise during a task, they’re always one-click away from accessing supplemental guides, connecting in real-time with an SME team member through direct links, or engaging AI Knowledge Assistant (AIKA) for help.  

CFW AI enables and augments frontline workers, amplifying human expertise rather than replacing it. AIKA leverages your organization’s knowledge by searching and combining the knowledge in manuals, guides, SOPs, and the tribal knowledge in reports to generate holistic answers referencing multiple sources. By extracting and summarizing key information on the go, it enhances problem-solving and decision-making directly on the manufacturing factory floor. With seamless multilingual support, it’s designed to empower a global workforce. CFW’s suite of AI capabilities allows workers to effortlessly leverage your organization’s knowledge by: 

• Asking questions and gaining insights from documents and institutional knowledge
• Converting existing tribal knowledge into clear, step-by-step workflows
• Identifying and addressing gaps where knowledge is lacking

Facilitate strong communication, direction, and accountability to ensure you achieve results in every shift. Intellect CFW provides pre-configured, best practice workflows to quickly establish strong digital daily management routines.

• Single pane of glass view via desktop or mobile device
• Safety, quality, and reliability issue capture and tracking to move to critical CAPA processes beyond paper-based systems
• Shift Handover tools including shift logs, news feeds, task managers, and SIM boards
• Action tracking to create, view, and complete actions by team or individuals
• Communication functionality for site news feeds, posting updates, commenting
• Multi-lingual support with over 20+ languages supported within the application

Curate a knowledge base of digital work instructions, tied to assets, tasks or procedure steps, providing just-in-time access to contextually relevant guidance on the shop floor.

Create:

• Drag and drop creation of step by step, digital work instructions and one point lessons with multimedia content.
• Embed decision trees with configurable routing for more complex tasks and troubleshooting.
• Link or upload existing process documentation to procedures and assets in CFW to improve accessibility for workers.

Access:

• Workers scan QR codes on assets for quick access to work instructions, or search by asset / procedure.
• Searchable database of previous issues and fixes for each asset.
• Centralized and searchable repository of work instructions, linkable to assets and workflow steps.

Share:

• Turn successful resolutions into new best practices (OPLs, guides, SOPs, etc.) and share across assets.

Create, assign and track completion of required work instruction and training modules. Workers gain quick access to work instruction – through free-text search or QR code scan – supporting self-directed, on the job learning.

On the job, self-paced learning for workers:

• Scan QR codes on assets for quick access to digital work instructions, or search by asset / procedure.
• Link to work instructions inside of forms and checklists, for ‘one click guidance’.
• Visualize usage / readership of Work instructions.
• Schedule and track completion of micro lessons.

Training compliance features for managers:

• Assign and schedule training modules for users based on role and training requirements.
• A training matrix visualizes training completion by procedure, team, and user to quickly identify and close gaps, ensuring transparent recordkeeping for highly regulated industries such as CPG, Food & Beverage, and Automotive.
• Edit individual training completion status.
• Drag and drop creation of work instructions, OPLs and training modules.
• Centralized and searchable repository of work instructions, linkable to assets and workflow steps.

Guide shopfloor operators through tasks ensuring standard work procedures are followed. Assign and monitor task execution with automated escalations and traceability to drive adherence, speed up resolutions and aid audit preparedness.

• Define frequencies for recurring tasks accommodating shift and asset schedules.
• Individualized “To Do” list tells workers what they need to do based on role, shift and workstation.
• Schedule adherence board visualizes adherence to standard work processes for process leads, filterable by asset, shift, date and more.
• Task manager board visualizes open issues and actions to support daily direction setting meetings, filterable by priority, asset, shift, responsibility, date and much more.
• Users can capture videos, audio, images and annotations.
• Automatically capture user ID and time stamps based on user credentials, and / or force additional verification through “Sign on the Glass” feature.
• Configurable rules for every task field to ensure 100% data accuracy (i.e. mandatory field, min & max values etc).
• Multiple users can collaborate on the execution of a form during and after completion, with full traceability of all entries and edits.
• For each workflow, one place to view all data captured at each stage of completion, as well as time stamps, edits and comments.